FoodExpress Webstore Return Policy

This policy applies strictly to physical merchandise purchases made from the official FoodExpress Webstore.

Last updated: June 26, 2026

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it (unworn or unused)
• It must have all original tags attached
• It must be in its original packaging
• You must provide the receipt or proof of purchase

How to Start a Return

To initiate a return, refund, or exchange, contact us via Livechat or Joeyxpk by opening a Support Ticket inside the official FoodExpress Discord server: https://discord.gg/xwxwNxzr5E

Important Shipping Instructions:

• Authorized Returns Only: Items sent back without first requesting and receiving approval will not be accepted.
• Return Address: Approved returns must be mailed to: Joseph D., 5538 Inglis Street, Unit 107, Halifax, NS, Canada B3H 1K1
• Shipping Labels: If your return is accepted, we will send you a return shipping label along with detailed instructions.

IMPORTANT - Do Not Use the Packaging Return Address: Please do not use any return address printed on the original packaging. That address belongs to our fulfillment or shipping carrier and will not reach us. Returns sent to that address cannot be received, inspected, or refunded. Always use the approved return address provided during your return authorization.

If a return is mistakenly sent to the original supplier or fulfillment center rather than the approved return address, and we are able to arrange for the item to be reshipped to us directly, any additional shipping or handling costs incurred in retrieving the item may be deducted from your refund. You will be notified of any such costs before they are applied. Please also note that returns misdirected to the supplier may take up to 40 additional days to process while we work to retrieve the item.

Exceptions & Non-Returnable Items

Certain items cannot be returned under any circumstances:

• Custom Products: Special orders, custom apparel, or personalized items
• Perishable Goods: Food, snacks, flowers, or plants
• Personal Care Goods: Beauty products, cosmetics, or hygiene items
• Hazardous Materials: Flammable liquids, gases, or hazardous materials
• Sale Items & Gift Cards: We cannot accept returns or issue refunds for sale items, clearance items, or gift cards

Damages, Issues, & Exchanges

Please inspect your package immediately upon arrival. Contact us right away via a Discord support ticket (https://discord.gg/xwxwNxzr5E) if the item is defective, damaged, or if you received the wrong item.

The fastest way to get what you want is to return the item you have. Once the return is accepted and processed, make a separate purchase for the new item.

European Union - EU Return Policy

If your order is shipped to a European Union country, the following terms apply and take precedence over the general policy above:

• Return Window: You have 30 days from delivery of the last item on your order to request a return, for any reason and without justification.
• Return Shipping: Return shipping is free for EU customers. We will provide a prepaid return shipping label.
• Restocking Fee: There is no restocking fee for EU returns.
• Condition: Items must be unworn or unused, with original tags attached and in original packaging, with proof of purchase.
• Cancellations: You may cancel your order at any time before it is fulfilled.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

• Approval: If approved, you'll be automatically refunded to your original payment method within 10 business days.
• Processing Time: Allow additional time for your bank or credit card company to process the transaction.
• Delayed Refunds: If more than 15 business days have passed since approval and you haven't received your refund, open a support ticket on our Discord (https://discord.gg/xwxwNxzr5E).

Restocking Fee & Return Shipping (Non-EU Orders)

For customers outside the European Union, a 30% restocking fee will be deducted from your refund. This fee covers the cost of return shipping - no separate return shipping label will be provided.

In the event that we are unable to obtain a return shipping label on your behalf, the 30% restocking fee will be waived and refunded in full. In that case, you will be responsible for shipping the item back to us at your own expense.