Terms of service

FoodExpress Terms and Conditions

These terms explain the rules and responsibilities for using FoodExpress services.

Last updated: June 23, 2026

📋 General Rules & User Conduct

Publishing Personal Info (PII)

  • Never share another user’s personal details. No exceptions.

Prohibited Conduct

You agree not to engage in:

  • Breaking into or tampering with our systems.

  • Using our services for illegal or harmful activity.

  • Harassment, hate speech, or discrimination of any kind.

  • Violating laws or regulations.

  • Reverse engineering or modifying our services without permission.

  • Disclosing or exploiting security issues without authorization.

  • Leaking confidential or proprietary information.

Impersonation & Abuse

  • Do not impersonate staff, doxx users, abuse the API, or attempt denial-of-service attacks. Violations will result in permanent bans and, if serious, legal action.

🛍️ Merchandise Webstore & Purchases

By purchasing physical merchandise (such as apparel or mugs) from the official FoodExpress Webstore, you agree to the following policies:

  • Management: The FoodExpress Webstore is specifically managed by Joseph, our Co-Chairman.

  • Returns & Exchanges: We handle returns, refunds, and exchanges strictly on a case-by-case basis under management discretion.

  • Support Ticket Requirement: To start a return, refund, or exchange, you must contact Joeyxpk via a Support Ticket inside the official FoodExpress Discord server: https://discord.gg/xwxwNxzr5E. You must open this ticket before attempting to mail back any items. Unauthorized returns will not be processed.

  • Shipping & Accuracy: You are entirely responsible for providing accurate shipping and billing details at checkout. FoodExpress is not responsible for items lost or delayed due to incorrect address entry.

  • Chargebacks & Disputes: Fraudulent chargebacks, disputes filed without contacting support first, or abuse of the billing system are strictly prohibited. Initiating an unauthorized chargeback or dispute will result in an immediate and permanent ban across all FoodExpress and Daqinix services, platforms, and associated communities.

🛡️ System Security & Bug Reporting

Bug Reporting

  • When you report bugs, do not abuse the bug or disclose it for any reason outside of Daqinix's direct messages unless given explicit permission in writing. Otherwise, you will be IP banned across all Daqinix Services and, if serious, face legal action.

Pentesting Restriction

  • Pentesting our services or "testing for bugs in a malicious manner"—or by extension ANY Daqinix group, website, app, program, bot, etc., including FoodExpress—is highly prohibited. It is not permitted for any reason without explicit written permission from Daqinix. Non-compliance may lead to prosecution.

⚖️ Legal & Administration

Dispute Resolution

  • If something goes wrong, come to us directly. By using our services, you agree not to take legal action in court and instead resolve disputes through our internal process.

Account Security

  • Keep your account safe—your login, passwords, and linked services are your responsibility. Use strong passwords and enable 2FA where possible.

Account Termination, Suspensions & Restrictions

  • We can suspend, limit, revoke access, or terminate accounts that break rules or harm the platform or community at our discretion. This may be due to rule violations, legal obligations, or security concerns.

Age Requirement

  • You must be at least 13 years old to use our services. Accounts under this age will be banned.

Volunteer Staff

  • Staff positions are voluntary. They're community roles, not jobs—no contracts, no wages, just engagement and fun.

Intellectual Property

  • FoodExpress branding, assets, webstore designs, and content are protected by copyright. Do not copy, reuse, or redistribute without permission.

Virtual Diner License

  • We are using Virtual Diner's source code with explicit permission under license. All logos, branding, and assets created by us belong to FoodExpress and Daqinix Group. Base source code and CSS remains the property of Virtual Diner; modifications are owned by FoodExpress.

Liability Disclaimer

  • FoodExpress and the FoodExpress Webstore are provided "as is." We are not responsible for damages, losses, manufacturing defects, or shipping issues arising from the use of our services or purchase of merchandise beyond resolution of verified cases through the designated Discord support process.

Policy Updates

  • We can update these terms at any time. Continued use after changes means you accept the new rules. It is your responsibility to read these rules; we are not required to notify you of any changes.